🌙✨ 1. Refund & Return Policy

Needful Things Boutique

At Needful Things, every item is chosen with intention — but we understand that sometimes a treasure doesn’t resonate the way you hoped. This policy guides you through returns, refunds, and resolutions with clarity and care.

📦 Return Window

You may request a return within 14 calendar days of the delivery date shown on your tracking information.

To be eligible for a return, your item must be:

• Unused

• In its original condition

• In its original packaging (if applicable)

💸 Refunds

Once your return is received and inspected, we’ll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days.

Shipping costs are non‑refundable.

🚚 Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The item was defective

• The item was incorrect

In those cases, we cover the return shipping or send a replacement.

✨ Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the issue

• A brief description

We’ll make it right with a replacement or refund.

🎁 Exchanges

Exchanges are only offered for damaged or defective items. For all other situations, please request a return and place a new order.

🚫 Final Sale Items

The following items cannot be returned or refunded:

• Clearance or discounted items

• Personalized or custom items

• Digital products

• Gift cards

• Items marked “Final Sale”

📨 How to Start a Return

Email us at loveilylady2013@yahoo.com with:

• Your name

• Order number

• Reason for return

• Photos (if applicable)

We’re here to help every step of the way.